Rose Milk

Food Peddler Sandwiches by UrbanPiper

Piplaad Private Limited

At Piplaad Private Limited, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and secure user experience. By using our website, you agree to the practices outlined below: &nbsp;
&nbsp;Information We Collect &nbsp; - Personal Details: Name, contact number, email address, and delivery address provided during the order process. &nbsp; - Payment Information: Securely processed through trusted third-party payment gateways; no payment details are stored on our servers. &nbsp; - Usage Data: Browser type, IP address, and website interaction data collected to improve user experience. &nbsp;
How We Use Your Information &nbsp;
- To process and deliver your orders. &nbsp; - To improve our website and services. &nbsp; - To send you updates about your order and occasional promotional offers (with your consent). &nbsp;
Data Security &nbsp;
We use industry-standard encryption protocols to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. &nbsp;
Third-Party Sharing &nbsp;
We do not sell or share your personal data with third parties, except for: &nbsp; - Payment processing (via secure gateways). &nbsp; - Delivery partners to fulfill your orders. &nbsp;
Cookies &nbsp;
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings if preferred. &nbsp;
Contact Us &nbsp;
If you have any questions about our privacy practices, please email us at peddlerfood@gmail.com.

Privacy Policy 

At Piplaad Private Limited, we strive to deliver fresh, high-quality food. However, if you are not satisfied, our return and refund policy ensures a seamless resolution. &nbsp;
Return Policy &nbsp;
- Perishable Items:
&nbsp;Due to the nature of our products, we do not accept returns of food items. &nbsp; - If you receive the wrong order or items are missing, please contact us within 30 minutes of delivery for resolution. &nbsp;
Refund Policy &nbsp;
Refunds are applicable in the following cases subject to verification: &nbsp;
<ol>
<li>Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;</li>
</ol>
Refund Process&nbsp; &nbsp; - Contact us at peddlerfood@gmail.com or via WhatsApp at +91 7003 554 647 with your order details. &nbsp; - Our team will verify the issue and credit your refund within 5&ndash;7 business days to the original payment method. &nbsp;
Cancellation Policy &nbsp;
- Once an order is placed, cancellations are not allowed as food preparation begins immediately. &nbsp;
Contact Us &nbsp;
For concerns or feedback, reach us at peddlerfood@gmail.com or +91 7003 554 647.

Return and Refund Policy

At Piplaad Private Limited, we ensure prompt and safe delivery of your orders. Here are the terms of our shipping policy: &nbsp;
Delivery Area &nbsp;
We currently deliver within South Kolkata and nearby places. Please check availability at the time of checkout. &nbsp;
Delivery Time &nbsp;
- Orders are typically delivered within 45&ndash;90 minutes from the time of confirmation. &nbsp; - Delivery times may vary based on location, traffic and weather conditions. &nbsp;
Delivery Charges &nbsp; &nbsp; - A nominal delivery fee may apply for orders
Order Tracking &nbsp;
You will receive updates via SMS or email about your order status. For assistance, contact us at peddlerfood@gmail.com.

Shipping Policy

Last Updated: 31st March, 2025 &nbsp;
Welcome to Piplaad Private Limited By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before ordering. &nbsp;
<ol>
<li>General Terms &nbsp;</li>
</ol>
1.1 These Terms govern the ordering, payment, and delivery of food from Piplaad Private Limited. via our website. &nbsp; 1.2 Piplaad Private Limited. reserves the right to modify these Terms at any time. Continued use of the website constitutes acceptance of any updates. &nbsp; 1.3 By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian. &nbsp;
<ol start="2">
<li>Ordering and Payments&nbsp; 2.1 Placing an Order: Orders can be placed via our website, where you select items, confirm quantities, and proceed to checkout. &nbsp; 2.2 Order Confirmation: Once an order is placed, you will receive a confirmation email/SMS. This does not guarantee acceptance; we may cancel an order if necessary. &nbsp; 2.3 Pricing &amp; Taxes: Prices displayed are final, additional delivery charges may apply. &nbsp; 2.4 Payment Methods: We accept online payments via UPI, debit/credit cards, wallets, and net banking.</li>
<li>Order Cancellation and Modifications&nbsp;</li>
</ol>
3.1 User Cancellations: &nbsp; - Orders can only be canceled within 2 minutes of placing the order. After this, cancellations are not allowed as food preparation begins immediately. &nbsp;
3.2 Piplaad Private Limited. Cancellations: &nbsp; - We reserve the right to cancel orders due to unavailability, technical errors, or unforeseen circumstances. Refunds (if applicable) will be initiated to the original payment method. &nbsp;
<ol start="4">
<li>Delivery Policy &nbsp;</li>
</ol>
4.1 Delivery Time: Estimated delivery time depends on location, order volume, and traffic conditions. We strive to deliver within the estimated time but do not guarantee it. &nbsp; 4.2 Delivery Address: Ensure your provided address is accurate. Incorrect addresses may lead to delays or failed deliveries, with no eligibility for refunds. &nbsp; 4.3 Failed Delivery Attempts: If a customer is unavailable during delivery, the order may be marked as delivered, and no refunds will be provided. &nbsp;
<ol start="5">
<li>Refunds &amp; Replacements &nbsp;</li>
</ol>
5.1 Eligibility for Refunds: &nbsp;
Refunds are applicable in the following cases: &nbsp; 1. Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;
5.2 Process: &nbsp;
- Contact our support team via +91 7003 554 647 with order details and proof (photos if required). &nbsp; - Approved refunds will be processed within 5-7 business days via the original payment method. &nbsp;
<ol start="6">
<li>Food Quality &amp; Liability &nbsp;</li>
</ol>
6.1 Hygiene &amp; Safety: Our food is prepared with the highest hygiene standards. However, we are not liable for adverse reactions due to allergies. Customers must review description of the item before ordering. &nbsp; 6.2 Temperature &amp; Freshness: We ensure the freshness of our food at the time of delivery but are not responsible for temperature changes due to delayed consumption. &nbsp;
<ol start="7">
<li>User Responsibilities &nbsp;</li>
</ol>
7.1 Account &amp; Security: Users must provide accurate details when ordering. Any fraudulent transactions may result in account suspension. &nbsp; 7.2 Misuse: Customers must not misuse the platform, engage in fraudulent chargebacks, or place fake orders. &nbsp;
<ol start="8">
<li>Dispute Resolution&nbsp; 8.1 Any disputes must be raised within 24 hours of order completion. &nbsp; 8.2 Disputes will be resolved amicably; if unresolved, legal matters will fall under the jurisdiction of Kolkata, India courts. &nbsp;</li>
<li>Contact Us &nbsp;</li>
</ol>
For queries, cancellations, or complaints, contact: &nbsp; peddlerfood@gmail.com or +91 7003 554 647 &nbsp;
By ordering from Piplaad Private Limited., you agree to these Terms. Enjoy your meal!

Terms and Conditions for Online Orders 

Chilled Milk with the goodness of Roohafza (Rose Syrup) and Rose leafs