Piplaad Private Limited

At Piplaad Private Limited, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe and secure user experience. By using our website, you agree to the practices outlined below: &nbsp;
&nbsp;Information We Collect &nbsp; - Personal Details: Name, contact number, email address, and delivery address provided during the order process. &nbsp; - Payment Information: Securely processed through trusted third-party payment gateways; no payment details are stored on our servers. &nbsp; - Usage Data: Browser type, IP address, and website interaction data collected to improve user experience. &nbsp;
How We Use Your Information &nbsp;
- To process and deliver your orders. &nbsp; - To improve our website and services. &nbsp; - To send you updates about your order and occasional promotional offers (with your consent). &nbsp;
Data Security &nbsp;
We use industry-standard encryption protocols to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. &nbsp;
Third-Party Sharing &nbsp;
We do not sell or share your personal data with third parties, except for: &nbsp; - Payment processing (via secure gateways). &nbsp; - Delivery partners to fulfill your orders. &nbsp;
Cookies &nbsp;
We use cookies to enhance your browsing experience. You can disable cookies in your browser settings if preferred. &nbsp;
Contact Us &nbsp;
If you have any questions about our privacy practices, please email us at peddlerfood@gmail.com.

Privacy Policy 

At Piplaad Private Limited, we strive to deliver fresh, high-quality food. However, if you are not satisfied, our return and refund policy ensures a seamless resolution. &nbsp;
Return Policy &nbsp;
- Perishable Items:
&nbsp;Due to the nature of our products, we do not accept returns of food items. &nbsp; - If you receive the wrong order or items are missing, please contact us within 30 minutes of delivery for resolution. &nbsp;
Refund Policy &nbsp;
Refunds are applicable in the following cases subject to verification: &nbsp;
<ol>
<li>Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;</li>
</ol>
Refund Process&nbsp; &nbsp; - Contact us at peddlerfood@gmail.com or via WhatsApp at +91 7003 554 647 with your order details. &nbsp; - Our team will verify the issue and credit your refund within 5&ndash;7 business days to the original payment method. &nbsp;
Cancellation Policy &nbsp;
- Once an order is placed, cancellations are not allowed as food preparation begins immediately. &nbsp;
Contact Us &nbsp;
For concerns or feedback, reach us at peddlerfood@gmail.com or +91 7003 554 647.

Return and Refund Policy

At Piplaad Private Limited, we ensure prompt and safe delivery of your orders. Here are the terms of our shipping policy: &nbsp;
Delivery Area &nbsp;
We currently deliver within South Kolkata and nearby places. Please check availability at the time of checkout. &nbsp;
Delivery Time &nbsp;
- Orders are typically delivered within 45&ndash;90 minutes from the time of confirmation. &nbsp; - Delivery times may vary based on location, traffic and weather conditions. &nbsp;
Delivery Charges &nbsp; &nbsp; - A nominal delivery fee may apply for orders
Order Tracking &nbsp;
You will receive updates via SMS or email about your order status. For assistance, contact us at peddlerfood@gmail.com.

Shipping Policy

Last Updated: 31st March, 2025 &nbsp;
Welcome to Piplaad Private Limited By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully before ordering. &nbsp;
<ol>
<li>General Terms &nbsp;</li>
</ol>
1.1 These Terms govern the ordering, payment, and delivery of food from Piplaad Private Limited. via our website. &nbsp; 1.2 Piplaad Private Limited. reserves the right to modify these Terms at any time. Continued use of the website constitutes acceptance of any updates. &nbsp; 1.3 By using our services, you confirm that you are at least 18 years old or have permission from a legal guardian. &nbsp;
<ol start="2">
<li>Ordering and Payments&nbsp; 2.1 Placing an Order: Orders can be placed via our website, where you select items, confirm quantities, and proceed to checkout. &nbsp; 2.2 Order Confirmation: Once an order is placed, you will receive a confirmation email/SMS. This does not guarantee acceptance; we may cancel an order if necessary. &nbsp; 2.3 Pricing &amp; Taxes: Prices displayed are final, additional delivery charges may apply. &nbsp; 2.4 Payment Methods: We accept online payments via UPI, debit/credit cards, wallets, and net banking.</li>
<li>Order Cancellation and Modifications&nbsp;</li>
</ol>
3.1 User Cancellations: &nbsp; - Orders can only be canceled within 2 minutes of placing the order. After this, cancellations are not allowed as food preparation begins immediately. &nbsp;
3.2 Piplaad Private Limited. Cancellations: &nbsp; - We reserve the right to cancel orders due to unavailability, technical errors, or unforeseen circumstances. Refunds (if applicable) will be initiated to the original payment method. &nbsp;
<ol start="4">
<li>Delivery Policy &nbsp;</li>
</ol>
4.1 Delivery Time: Estimated delivery time depends on location, order volume, and traffic conditions. We strive to deliver within the estimated time but do not guarantee it. &nbsp; 4.2 Delivery Address: Ensure your provided address is accurate. Incorrect addresses may lead to delays or failed deliveries, with no eligibility for refunds. &nbsp; 4.3 Failed Delivery Attempts: If a customer is unavailable during delivery, the order may be marked as delivered, and no refunds will be provided. &nbsp;
<ol start="5">
<li>Refunds &amp; Replacements &nbsp;</li>
</ol>
5.1 Eligibility for Refunds: &nbsp;
Refunds are applicable in the following cases: &nbsp; 1. Incorrect order delivered. &nbsp; 2. Missing items in your order. &nbsp; 3. Severe quality issues (e.g., spoiled food). &nbsp;
5.2 Process: &nbsp;
- Contact our support team via +91 7003 554 647 with order details and proof (photos if required). &nbsp; - Approved refunds will be processed within 5-7 business days via the original payment method. &nbsp;
<ol start="6">
<li>Food Quality &amp; Liability &nbsp;</li>
</ol>
6.1 Hygiene &amp; Safety: Our food is prepared with the highest hygiene standards. However, we are not liable for adverse reactions due to allergies. Customers must review description of the item before ordering. &nbsp; 6.2 Temperature &amp; Freshness: We ensure the freshness of our food at the time of delivery but are not responsible for temperature changes due to delayed consumption. &nbsp;
<ol start="7">
<li>User Responsibilities &nbsp;</li>
</ol>
7.1 Account &amp; Security: Users must provide accurate details when ordering. Any fraudulent transactions may result in account suspension. &nbsp; 7.2 Misuse: Customers must not misuse the platform, engage in fraudulent chargebacks, or place fake orders. &nbsp;
<ol start="8">
<li>Dispute Resolution&nbsp; 8.1 Any disputes must be raised within 24 hours of order completion. &nbsp; 8.2 Disputes will be resolved amicably; if unresolved, legal matters will fall under the jurisdiction of Kolkata, India courts. &nbsp;</li>
<li>Contact Us &nbsp;</li>
</ol>
For queries, cancellations, or complaints, contact: &nbsp; peddlerfood@gmail.com or +91 7003 554 647 &nbsp;
By ordering from Piplaad Private Limited., you agree to these Terms. Enjoy your meal!